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General Questions and ConfigurationParticipantsDevicesCasesAgentsAgents

General Questions and Configuration



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Participants

Can we update email addresses and phone numbers?

  • Yes!  Talitrix One provides the ability to update eamail addresses and phone numbers within the participant's profile at any time. 


Will victims still utilize the Shield application?

  • Registered Victims will utilize the Guardian app going forward.  Guardian will provide notifications when a participants has breached the perimeter of an exclusion area or TPO location.  


Devices

Does pursuit mode use more battery, and when is it necessary?

  • Yes, pursuit mode does use more battery power than normal monitoring because it is live tracking used to locate the exact position of a participant at that moment as opposed to the default communication cadence. (Ex. Ping every 2 min and transmit every 10 min.)  
  • Pursuit mode is used mainly when real time locating is required.

If the device is at 0%, will it download data when recharged?

  • Yes!  Once a device is recharged, Talitrix ONE will display all data obtained during the offline period.  
  • Map tracking for this time will display as dotted lines to indicate participant was offline.

Does a device still communicate when it is at 0%?

  • Yes, device data is still captured when a device is at 0%.

Device is not communicating with GPS or LBS

  •  Connecting a device to Wi-Fi may help with communication.

Cases

What type of notes are available in Talitrix One?

  • Organization notes
  • Participant notes
  • Event notes


Where are notes entered and why?

  • Organization notes - entered by administrators in Organization/Details for any information that pertains to an entire organization. 
  • Participant notes - entered mainly by Agents for information that should be noted about that participant. 
  • Event notes - normally entered by Talitrix Monitoring CX Team or Agents, and at times, Organization Guests for information related to cases or alerts.


Who can see notes?

  • Note visibility is based on an individual's role (Administrator, Agent, Organization Guest). 
  • All roles have visibility of notes, although not all roles have the ablity to add notes to the system.



Agents

How do we ensure agents get the alerts and notifications they need?


How do I remove agents who are no longer with my organization?

  • Removing agents is an Administrator only function.  

    • Simply click the 'Change Status' button found on the Agent Profile/Organization tile. 


Agents

How do we ensure agents get the alerts and notifications they need?


How do I remove agents who are no longer with my organization?

  • Removing agents is an Administrator only function.  

    • Simply click the 'Change Status' button found on the Agent Profile/Organization tile. 


Will all information transfer from the previous application into TalitrixONE?

  • All Supervisors, Participants, and Victims along with zones, schedules, and devices will be migrated to the new system.

  • Any historical notes, tracking, and alert data prior to launch day (June 11th) will remain in our legacy system, T-App where it will continue to be accessible.


Learn more

Terminology Differences


With TalitrixONE, users will notice several differences in terminology from T-App, our legacy system.

  • Departments  -  Will now be called Organizations
  • Supervisors  -  Will now be called Agents

Learn more

How does a new participant register?

  • Go to Forms, found on the portal in either the top menu or Quick Links panel.  
  • Within Forms, you will find a fillable Participant registration form.  Complete the form and submit it to cx@talitrix.com.

Learn more